Shipping policy
Thank you for visiting Amy Balch Artist! We are dedicated to providing you with a seamless shopping experience, and this Shipping Policy outlines how we handle shipping for your orders.
1. Order Processing Time
- All orders are typically processed within 7 business days. You will receive a confirmation email once your order has been processed and shipped. If it is a preorder item this may be longer and will be stated on the product information.
2. Shipping Methods and Rates
- We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping rates are calculated at checkout based on your location and products purchased.
3. Delivery Times
- Estimated delivery times vary based on your location and the shipping method selected. Generally, you can expect delivery within 7 business days after your order is processed.
- Please note that delivery times may be affected by factors beyond our control, such as carrier delays or inclement weather.
4. International Shipping
- We currently offer international shipping to select countries. Additional customs fees, duties, and taxes may apply and are the responsibility of the customer.
5. Tracking Your Order
- Once your order has shipped, you may receive a tracking number via email. You can use this number to track your shipment’s progress.
6. Damaged or Lost Items
- If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.
7. Return Shipping
- If you need to return an item, please refer to our Return Policy for instructions. The customer is responsible for return shipping costs unless the item is defective or damaged.
8. Contact Us
- If you have any questions about our shipping policy or your order, please contact us at ab@amybalch.com
Page last updated: 28/10/2024